FreshLink.
Legal

Terms of Service

Effective date: April 28, 2026

Welcome to FreshLink Market, the online marketplace connecting farmers and buyers in Algeria. These terms ("Terms") govern your use of the platform and the services delivered through it (together, the "Service"), operated by [Legal entity — to be filled after formal registration]("we", "FreshLink Market", or the "Platform").

By using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to any provision, please stop using the platform immediately.

1. Eligibility

The Service is intended exclusively for professionals in the Algerian agricultural sector:

  • Farmers, agricultural cooperatives, and registered agribusinesses
  • Companies, retailers, and distributors of agricultural products
  • You must be at least 18 years old
  • You must have legal capacity to enter into binding contracts

Some features (issuing invoices, receiving commercial payments) require an active trade-register entry. The platform is not intended for end consumers (B2C) or minors.

2. Account Creation and Security

By registering on the platform, you agree to:

  • Provide truthful, accurate, and up-to-date information
  • Keep your password confidential and not share it with anyone
  • Verify your email through the link we send you
  • Notify us immediately at support@freshlinkmarket.com in case of any unauthorized use of your account
  • Not create more than one account per legal entity

We reserve the right to refuse any registration or to suspend any account that breaches these Terms, without prior notice in cases of fraud or material security risk.

3. The Role of FreshLink Market

FreshLink Market is a marketplace intermediary. It enables sellers to list products and buyers to place orders. We are not a party to the sale contract concluded between farmer and buyer; the platform is solely a facilitation tool.

What we provide:

  • Technical infrastructure for product listings, order management, and messaging
  • An escrow service that protects both parties against fraud
  • A reputation/rating system and farmer verification
  • Mediation between parties in case of disputes

What we do not do:

  • Own any of the products listed on the platform
  • Guarantee the quality or accuracy of any specific listing (the seller is responsible)
  • Set final prices (we may publish indicative recommendations)
  • Intervene in private negotiations between parties

4. Listings and Posted Content

By posting a product or offer, you represent and warrant that:

  • You have the full legal right to sell the product
  • The information (price, quantity, quality, images, certifications, harvest date) is accurate and not misleading
  • The product complies with applicable Algerian sanitary and regulatory requirements
  • You own the images you upload, or have a licence to use them

By posting content, you grant FreshLink Market a non-exclusive, non-transferable licence to use that content for the purpose of displaying your listing and for related operational and promotional activities of the platform.

We reserve the right to remove any listing that is:

  • Fake, misleading, or unlawful
  • Showing prohibited goods (drugs, weapons, banned substances)
  • Infringing third-party intellectual-property rights
  • Contrary to Algerian law or public policy

5. Transactions and Payments

Every order placed through the platform is subject to the following:

  • The buyer creates an order and pays through one of the available payment methods
  • The amount is held in our escrow account
  • The amount is released to the farmer after the buyer confirms receipt of goods, or automatically 7 days after delivery if no objection is raised
  • If a dispute is opened, the amount remains frozen until the dispute is resolved per Section 7 below

Platform fee: the commission charged by FreshLink Market on each transaction is published in your dashboard and shown in the order details before confirmation. The fee is automatically deducted when funds are released from escrow to the farmer.

6. Cancellation and Refunds

  • Before shipment: the buyer may cancel and receive a full refund
  • After shipment but before delivery: cancellation requires both parties' consent; the cancelling party bears logistics costs
  • After delivery: refunds follow the farmer's published policy. For defective or non-conforming goods, the buyer may open a dispute within 48 hours of delivery

7. Disputes and Mediation

When a dispute is opened, we commit to:

  • Reviewing evidence submitted by both parties (photos, messages, delivery documents, certificates)
  • Contacting both parties within 72 hours of the dispute being filed
  • Issuing a decision within a maximum of 10 business days
  • Implementing the decision: full refund, partial refund, or release of funds to the farmer

Decisions of the dispute team are final at the platform level. Either party retains the right to escalate to the competent Algerian courts as set out in Section 13 below.

8. Prohibited Activities

You strictly may not use the platform for:

  • Any form of fraud, deception, or impersonation
  • Bypassing the commission system (concluding deals off-platform after contact made through it)
  • Attempting to hack, disable, or access other users' data
  • Posting offensive, discriminatory, or unlawful content
  • Creating fake or duplicate accounts, or accounts on behalf of a third party without authorization
  • Using bots or scrapers to extract platform data
  • Listing goods that are illegal under Algerian law or harmful to public health

9. Intellectual Property

The FreshLink Market logo, brand name, design, source code, databases, and editorial content published by us are the exclusive property of [Legal entity — to be filled after formal registration] and are protected by Algerian and international intellectual-property law. They may not be copied, reproduced, or reused without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by Algerian law:

  • The Service is provided "as is" without express or implied warranties of availability, performance, or fitness for a particular purpose
  • We do not guarantee uninterrupted availability, particularly during maintenance or force-majeure events
  • We are not liable for indirect or consequential damages (lost profits, lost opportunities, reputational harm)
  • Our total aggregate liability is in any event limited to the total commissions you paid to us during the preceding 12 months

11. Indemnification

You agree to indemnify FreshLink Market against any claim, loss, or expense (including legal fees) arising out of your breach of these Terms, content you posted, or transactions you concluded with another party.

12. Suspension and Termination

We may suspend or terminate your account in the following cases:

  • Material breach of these Terms
  • Suspicious activity (fraud, money laundering, illicit financing)
  • Formal request from competent Algerian authorities
  • Inactivity for more than 24 months

Upon termination, prior transactions remain valid and any open disputes remain under our administration until resolved. You may download your data prior to termination as described in the Privacy Policy.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the People's Democratic Republic of Algeria. Any dispute that cannot be resolved amicably falls within the exclusive jurisdiction of the competent courts of Algiers.

14. Changes to the Terms

We may modify these Terms from time to time to reflect legal or operational changes. We will notify users of any material change by email or in-app notification at least 30 days before it takes effect. Continued use of the platform after that date constitutes implicit acceptance of the revised Terms.

15. General Provisions

  • Severability: If any provision is held invalid, the remainder of the Terms remains in full force
  • Waiver: Our failure to enforce a right under these Terms is not a waiver of that right
  • Entire agreement: These Terms, together with the Privacy Policy, form the entire agreement between you and FreshLink Market

16. Contact

For any legal or commercial enquiry:

Operating company: [Legal entity — to be filled after formal registration]
Registered address: [Registered address]
Trade register: [رقم السجل التجاري / Trade Register No.]
Tax ID (NIF): [رقم التعريف الضريبي / NIF]